Refund policy

Unfortunately, we cannot accept returns .

You can always contact us for any return question at if wrong item was sent or damage, pause.reset.justbreathe@gmail.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pause.reset.justbreathe@gmail.com.

Thank you so much for supporting our store

We truly appreciate every order.

All Sales Are Final

At this time, all purchases are final. We do not offer refunds or exchanges. Please be sure to review your order carefully before completing your purchase.

If You Receive the Wrong Item

We carefully package every order, but mistakes can happen. If you receive the wrong item, please contact us within 3 days of delivery so we can make it right.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the item received
  • Confirmation that the item is unused and in original condition

Once verified, we will gladly send the correct item or issue a refund.

A Gentle Reminder

We are unable to offer refunds or exchanges for:

  • Incorrect addresses entered at checkout
  • Order selection errors (size, color, style, etc.)
  • Change of mind after purchase

If you have any questions before placing your order, we're always happy to help!

Thank you again for choosing us and supporting our small business.